Privacy & Refund Polices & Disclaimers
Legal Framework
At Glocal Immigration, we are committed to transparency, professionalism, and compliance with Canadian law and the College of Immigration and Citizenship Consultants (CICC) Code of Professional Conduct.
This page sets out our:
By using our website and services, you agree to the following policies.
Privacy Policy
We respect your privacy and protect your personal information in accordance with PIPEDA and the CICC Code of Professional Conduct.
Information We Collect
Personal data (name, email, phone, nationality, immigration background).
Immigration-related documents you provide (passports, transcripts, financial records).
Technical data (IP address, browser type, cookies).
How We Use Information
To assess eligibility for immigration programs.
To prepare and submit applications under signed Retainer Agreements.
To schedule consultations and respond to inquiries.
To comply with CICC and Canadian legal obligations.
Safeguards
Secure digital and physical recordkeeping in line with CICC requirements.
Access limited to RCICs and authorized staff under confidentiality obligations.
No sharing, selling, or trading of your data without consent, except where required by law.
Your Rights
Request access to, correction, or deletion of your personal data.
Withdraw consent for optional communications.
Refund Policy
Our refund practices follow the CICC Code of Professional Conduct and are outlined in each client’s signed Retainer Agreement.
Consultations
Consultation fees are non-refundable, as they compensate for the RCIC’s professional time and advice.
Professional Services
Refunds of professional fees are subject strictly to the terms of the signed Retainer Agreement.
Fees already earned for services delivered are non-refundable.
Government application fees (paid to IRCC or provinces), third-party costs (medical exams, biometrics, translations, courier services), and administrative expenses are non-refundable.
Discretionary Refunds
Beyond the Retainer Agreement, refunds are only considered under exceptional circumstances, at the sole discretion of Glocal Immigration.
Disclaimer
The information on this website is provided for general informational purposes only and must not be considered legal advice.
Immigration laws and policies change frequently. We strive to keep content current but cannot guarantee accuracy or applicability to individual circumstances.
Viewing this website or contacting us does not create a consultant-client relationship. A formal relationship exists only once a Retainer Agreement is signed with a licensed RCIC.
Relying solely on this website without professional consultation may result in errors or application refusals.
Glocal Immigration is not liable for losses or damages resulting from the use of website content without proper consultation.
Terms & Conditions
By accessing this website, you agree to the following terms:
Use of Website
Content is for educational and informational purposes only.
Unauthorized use, copying, or distribution of materials is prohibited.
Intellectual Property
All website content, including text, graphics, and service descriptions, is the property of Glocal Immigration and protected under Canadian copyright law.
Liability Limitation
Glocal Immigration is not responsible for application outcomes, damages, or delays caused by reliance on website information.
Liability applies only to services covered under signed Retainer Agreements.
External Links
Our website may link to IRCC and provincial immigration websites. We are not responsible for the accuracy, security, or reliability of external sites.
Compliance with CICC
All RCICs with Glocal Immigration are regulated members in good standing of the College of Immigration and Citizenship Consultants (CICC).
Clients have the right to file complaints with the CICC if they believe professional standards were not met.
Governing Law
These terms are governed by the laws of Canada and the Province of Alberta (or the jurisdiction in which services are delivered).
Summary
Privacy Policy: We protect client information in line with Canadian law and CICC rules.
Refund Policy: Refunds are strictly governed by signed Retainer Agreements.
Disclaimer: Website information is not legal advice.
Terms & Conditions: Use of this site is subject to copyright, compliance, and liability limitations.
